Your privacy is Borneo888's top priority. This page clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read it carefully before using our platform.
Six core principles that guide how we handle the personal data of Malaysian players
All of Borneo888's data processing practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We do not merely follow the law — we treat it as the minimum standard, not the ceiling.
All data transmitted between your device and Borneo888's servers is protected with 256-bit SSL encryption. Sensitive information such as Touch 'n Go, DuitNow, and FPX payment details is processed through certified payment gateways.
Borneo888 has never sold, rented, or traded players' personal data to any third party for marketing or commercial purposes, and we never will, without your explicit consent.
Borneo888 players have the full right to access, correct, or request deletion of their personal data at any time. Contact our team and we will process your request within 14 business days.
Player data is stored on servers protected by multi-layered firewalls, 24/7 monitoring, and strict access controls. Only authorised personnel may access player data, and every access is automatically logged.
In the event of a security incident involving player data, Borneo888 is committed to notifying affected players within 72 hours — well ahead of the timeline required under Malaysia's PDPA.
This Privacy Policy is published by Borneo888 ("we", "our platform") and describes how we collect, process, store, and protect your personal data when you use the borneo888.my website and all related services, including Live Casino, Sports Betting, Lottery, Virtual Sports, jackpots, and online slots.
This Privacy Policy applies to all Borneo888 platform users regardless of how you access it — whether via a web browser on a desktop, smartphone, or the Borneo888 mobile app. By registering an account or using any Borneo888 service, you agree to the data collection and processing practices described in this document.
Legal Basis: Borneo888 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All processing of your personal data has a valid legal basis — whether grounded in your consent, contractual necessity, legal obligation, or the legitimate interests of the platform.
We believe transparency is the foundation of trust. That's why this Privacy Policy is written in plain, straightforward language — not confusing legal jargon — so every Malaysian player can truly understand their rights and how their data is handled.
Borneo888 only collects data that is strictly necessary to provide Malaysian players with a safe, legal, and high-quality service. Below are the types of data we collect and the purposes for which they are collected:
| Data Category | Example Information | How It's Collected |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Registration form & KYC |
| Contact Information | Email address, Malaysian mobile number, residential address | Account registration |
| Financial Information | Bank account numbers, e-wallet details (TNG, GrabPay, Boost), transaction history | Deposit & withdrawal processing |
| Usage Data | Game history, bets placed, session duration, favourite games | Collected automatically during use |
| Technical Data | IP address, device type, operating system, web browser, screen resolution | Server logs & cookies |
| Communication Data | Live chat records, support emails, feedback, and complaints | Customer support interactions |
We do not collect sensitive personal data such as health information, religious beliefs, or political views unless it is directly relevant to your request — for example, a self-exclusion application on mental health grounds related to problem gambling.
Borneo888 only processes your personal data for legitimate and transparent purposes. We do not collect more data than is necessary for those stated purposes — a principle known as "data minimisation", which is central to our approach to privacy.
Marketing: You may opt out of marketing communications from Borneo888 at any time by clicking the "unsubscribe" link in any promotional email or by contacting our support team. Unsubscribing will not affect important transactional communications such as deposit confirmations or security notices.
Beyond the primary purposes stated above, Borneo888 may use your data for closely related and reasonable purposes. This includes using aggregated and anonymised data for industry research, internal reporting, and product improvement. Data that has been fully anonymised is no longer considered personal data under the PDPA and may be used more broadly.
As part of Borneo888's responsible gaming programme, we automatically analyse player betting patterns to identify early signs of problem gambling. This is done solely in the interest of our players, allowing us to offer appropriate support before issues escalate. This data is never used for any marketing purpose.
If you apply for self-exclusion or a gambling break programme, the relevant data will be stored separately and used solely to enforce that exclusion and prevent inappropriate re-registration.
Borneo888 does not sell players' personal data. However, in the course of day-to-day platform operations, we may share your data with a limited and controlled set of third-party categories as outlined below:
All third parties with whom we share data are bound by strict data processing agreements that require them to protect your data to the same or higher standard as Borneo888. We do not permit third parties to use player data for their own marketing purposes.
International Data Transfers: Some of our technical service providers may operate outside Malaysia. In such cases, Borneo888 ensures adequate protections are in place through contractual agreements that meet Malaysian PDPA standards before any data transfer is permitted.
Player data security is an investment, not a cost, for Borneo888. We implement multiple layers of technical and operational controls to protect your data from unauthorised access, loss, misuse, or disclosure:
While we take all reasonable precautions, no online system can be guaranteed 100% secure. You also play an important role in protecting your account — use a strong password, enable 2FA, and never share your login credentials with anyone.
Borneo888 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how players interact with our platform. The types of cookies we use are as follows:
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality. For guidance on managing cookies in popular browsers, refer to your browser's help section.
As a Borneo888 player residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:
Request a copy of all personal data we hold about you in a readily readable format.
Request correction of any personal data in our records that is inaccurate, outdated, or incomplete.
Withdraw consent for consent-based data processing at any time.
Object to the use of your data for direct marketing and promotional communications.
Submit a complaint to the Department of Personal Data Protection Malaysia if you are not satisfied with how we handle your data.
Request deletion of your personal data when it is no longer required, subject to legal retention obligations.
To exercise any of the rights above, contact Borneo888's Privacy Officer at privacy@borneo888.my. We will process your request within 14 business days and inform you of the action taken.
Borneo888 does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
Once a retention period has expired or a valid deletion request has been received, your data will be securely erased using methods that ensure it cannot be recovered. We apply the NIST 800-88 data sanitisation standard across all hardware and software.
Borneo888 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements, or platform improvements. Every new version will display a clear "Last Updated" date at the top of this page.
For significant changes that affect how we process your data, we will send a notice to your registered email address at least 14 days before the changes take effect. For minor updates or clarifications, we will update this page without a separate notification.
Recommendations: Review this Privacy Policy regularly — at least once every three months — to stay informed about how Borneo888 handles your data. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact Borneo888's Data Protection Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For formal data rights requests under the PDPA, the full process will be completed within 14 business days from the date the request is received and verified.
If you are not satisfied with Borneo888's response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) through their official channels.
Borneo888 takes your privacy seriously. Register now and enjoy Live Casino, Sports Betting, lottery, jackpots, and slots — backed by industry-grade data security at all times.