At Borneo888, we believe gambling is entertainment — not a way to solve financial problems or relieve stress. This page provides all the information, tools, and resources you need to play responsibly, have fun safely, and get help when it's needed.
Online games such as slots, Live Casino, Sports Betting, lottery, and jackpots at Borneo888 are designed to entertain and bring enjoyment to Malaysian players. That said, Borneo888 recognises that for a small number of individuals, gambling can become a difficult habit to manage without proper awareness and self-control.
Responsible gambling doesn't mean not playing at all — it means playing in a healthy way, setting realistic limits, and knowing when it's time to take a break. Borneo888 provides a range of tools and support to help every Malaysian player enjoy our platform safely and sustainably.
We work closely with local Malaysian support organisations to ensure players who need help can access it easily and without stigma. Player safety and wellbeing are always Borneo888's top priority — above any business consideration.
"Gambling should be part of your entertainment — not a source of stress or financial strain. If it's starting to feel like a burden, it's time to reach out to us."
— The Borneo888 Responsible Gambling Team
If you identify three or more of these signs in yourself, please contact the Borneo888 support team right away.
Six self-management tools available free of charge to all Malaysian players at Borneo888
Set a maximum deposit limit for yourself — whether daily, weekly, or monthly. Once the limit is set, Borneo888's system will automatically block any deposit that exceeds that amount. Limits can be lowered immediately, but increasing a limit requires a 7-day waiting period to ensure the decision is made with a clear head.
Set a maximum time limit for each gaming session. When the limit is reached, the system will display a notification and log you out automatically. This feature is especially useful for avoiding unintentionally long sessions, particularly when playing slots or Live Casino late at night.
Need a short break from the platform? Activate the cooling-off feature for a period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets. This break can be activated instantly via your account settings or by contacting customer support.
If you need a longer break, Borneo888 offers self-exclusion programmes for 6 months, 1 year, 3 years, or permanently. While an exclusion is active, your account will be fully suspended and you will not receive any marketing communications from Borneo888.
Access detailed reports of your gambling activity, including total deposits, withdrawals, net losses, and time spent playing over any period you choose. These reports help you understand your gaming patterns objectively and make more informed decisions.
Set the maximum loss amount you're comfortable with — daily, weekly, or monthly. Once your accumulated losses reach the set limit, the system will send an immediate notification and automatically suspend access to gaming until the limit period resets.
Simple, free, and done in under 2 minutes
Visit borneo888.my and log in with your username and password. Make sure your internet connection is stable before making any changes to your settings.
Click the profile icon in the top-right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
You'll find all responsible gaming tools clearly listed — deposit limits, time limits, cooling-off periods, self-exclusion, and more. Choose the tools that best suit your needs.
Enter the desired limit amount or duration. For deposit limits, enter the amount in RM. For time limits, enter the value in hours or minutes according to your preference.
Review your settings and click "Confirm". The system will send a verification email to your registered address. The tool will be activated immediately once verification is successful.
Not sure how to use any of these tools? The Borneo888 support team is available 24/7 via live chat or email at support@borneo888.my — free of charge, with no judgment.
A quick guide for every Borneo888 player in Malaysia
Only use money you can afford to lose entirely without affecting your daily needs — household bills, food, transport, or emergency savings. Never use funds from Touch 'n Go or DuitNow that are set aside for other essential expenses.
Before opening any game — whether it's slots, EPL football, badminton, or Live Casino — decide upfront how much time and money you're willing to put in. Stick to those limits no matter what happens during the session.
Chasing losses is the most dangerous trap in gambling. Every round is independent and random — losing RM50 doesn't mean you're "due" to win the next one. Once you've hit your loss limit, stop and close the app.
Take a break of at least 10–15 minutes every hour while playing. Get up, drink some water, and do something else. Breaks help you make more rational decisions and avoid impulsive calls that often lead to bigger losses.
Answer the following questions honestly to help you assess your relationship with gambling
This questionnaire is a guide only and does not replace professional assessment. If you answered "yes" to two or more questions, we encourage you to contact the Borneo888 support team or seek advice from a mental health professional.
Borneo888 has a zero-tolerance policy on underage gambling. All Malaysian players who register are required to verify that they are 18 years of age or older through a strict identity verification (KYC) process using MyKad or another official identification document.
If you are a parent or guardian concerned that your child or dependent is accessing online gambling platforms, you can use parental control software on their device to block access to gambling sites.
If you suspect your child is using Borneo888 or any other gambling platform, contact us at support@borneo888.my and we will investigate and take immediate action.
If you or someone you know needs help, these resources are available free of charge
Our responsible gambling support team is available 24/7 via live chat or email. All conversations are strictly confidential.
Malaysia's KKM Kasih Helpline provides counselling and referral services for addiction issues, including gambling addiction.
Free emotional support and counselling services in Malaysia for those experiencing mental stress due to addiction.
Certified counsellors across Malaysia can help you develop effective and sustainable self-management strategies.
Create your Borneo888 account today and enjoy Live Casino, Sports Betting on the Malaysia Super League and EPL, lottery, jackpots, and slots — with full confidence that our platform always puts your well-being first.